Refund policy

 

Refund Policy

At Sloth Essentials, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help. Please review our return policy below:

1. Eligibility for Returns

  • Apparel and Mugs: Most apparel and mugs can be returned within 30 days of receipt.
  • Tea: Only unopened tea can be returned within 30 days of receipt.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when received.

2. Non-Returnable Items

  • Personalized or Custom Items: Customized or personalized products are not eligible for return.
  • Sale Items: All sale items are final sale and cannot be returned or exchanged.
  • Opened or Used Products: Products that have been opened or used cannot be returned.

3. How to Initiate a Return

  • Contact Us: Email our customer service team at info@slothessentials.com with your order number and a brief description of the issue to request a return authorization.
  • Return Instructions: We’ll provide you with a return authorization number and detailed instructions to ensure a smooth process.

4. Return Shipping

  • Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Return Address: Ship your return to the address provided by our customer service team. Be sure to include your return authorization number.

5. Refunds and Exchanges

  • Refund Processing: Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
  • Exchanges: For exchanges, please initiate a return and place a new order for the desired item. Exchanges are subject to availability.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us immediately at info@slothessentials.com. We’ll cover return shipping costs and provide a replacement or full refund.

7. Contact Us

For any questions or concerns about our return policy, reach out to us at info@slothessentials.com.

Thank you for embracing the Sloth LYFE and shopping with Sloth Essentials!